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Original Research
An assessment of quality of care service provided to people living with HIV/AIDS by a secondary healthcare centre at Osogbo, Nigeria
Submitted: 27 August 2012 | Published: 30 October 2013
About the author(s)
S.A. Olowookere, Obafemi Awolowo University, NigeriaJ.O. Olaitan, Osun State University
N.A. Adeleke, Osun State University, Nigeria
P.B. Olaitan, Ladoke Akintola University of Technology, Teaching Hospital, Nigeria
E.G. Adepoju, State Hospital, Nigeria
Full Text:
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Objective: The objective of this study was to assess the quality of service provided to people living with human immunodeficiency virus (HIV)/acquired immune deficiency syndrome (AIDS) at a secondary healthcare centre at Osogbo, Nigeria.
Design: Descriptive cross-sectional study design.
Setting and subjects: People living with HIV/AIDS (PLWHA) at the State Hospital, Osogbo, Nigeria.
Outcome measures: Quality of the services rendered to PLWHA.
Results: A total of 304 PLWHA were interviewed. Their ages ranged from 16-60 years, with a mean age of 35.5 ± 8.8 years. There were 212 (69.7%) female and 92 (30.3%) male respondents, 248 (81.6%) were married and 108 (35.5%) had a tertiary education. Approximately half (148, 48.7%) rated the quality of the services rendered to them at the hospital as excellent, 132 (43.4%) rated it as good, and 24 (7.9%) as fair. None rated the services rendered as poor or very poor.
Conclusion: The results of this study showed a good relationship between PLWHA and healthcare workers in general. Education, training and re-training of the health workers should be an ongoing exercise.
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