Research Articles

What creates good experiences for EmOC clients in public health facilities in Ethiopia?

Anteneh Zewdie Helelo, Lindiwe Innocentia Zungu, Robert Joseph Chiegil
South African Family Practice | VOL 57, NO 3 : May/June| a4152 | DOI: | ©
Submitted: 27 September 2014 | Published: 12 July 2015

About the author(s)

Anteneh Zewdie Helelo, University of South Africa, South Africa
Lindiwe Innocentia Zungu, University of South Africa, South Africa
Robert Joseph Chiegil, Family Health International, Nigeria

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Objective: To describe aspects that create positive experiences for emergency obstetric care (EmOC) clients in public health facilities in Ethiopia.

Design: A qualitative contextual descriptive phenomenological design was used in this study.

Subjects and setting: In-depth interviews were conducted with women who had complications during childbirth and received EmOC in three hospitals in Addis Ababa.

Outcome measures: Content analysis was used to analyse data as it complies with the phenomenological data analysis. The data were analysed using the Atlas ti version 6.2 qualitative data analysis software.

Results: Care that is life-saving, safe, timely, responsive and given in a clean environment, where the service carers show humility, respect, equal treatment and encouragement in an effort to meet the clients’ needs and expectations, creates a good experience.

Conclusion: Clients’ experiences during the provision of EmOC influence their future decisions on whether to seek care or not. The findings of the study along with the developed guidelines will assist in the improvement of the provision and utilisation of EmOC at public health facilities in Ethiopia.

(Full text available online at

S Afr Fam Pract 2015; DOI: 10.1080/20786190.2015.1024014


emergency obtestric care, public health facility, experience, patient, Ethiopia


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